Refund policy
Refund & Cancellation Policy
Effective Date: 02-02-2026
At Zero Drama, we believe in clear communication and fair policies — no confusion, no drama.
This Refund and Cancellation Policy explains how cancellations, returns, and refunds are handled for purchases made through our website.
1. Order Cancellation
Orders can be cancelled within 5 days of placing the order, provided the order has not been shipped.
Once the order has been processed, shipped, or is out for delivery, cancellation requests cannot be accepted.
If the order is already out for delivery, you may refuse to accept the package at the time of delivery.
2. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:
Please contact our customer support team within 5 days of delivery.
Share clear photos/videos of the product and packaging.
Once verified, we will initiate a replacement or refund, as applicable.
3. Incorrect Product or Not as Described
If the product received does not match the description shown on our website:
Notify us within 5 days of receiving the order.
Our team will review the concern and provide a suitable resolution.
4. Non-Returnable Items
For hygiene and safety reasons, opened or used personal care products cannot be returned unless received damaged or defective.
5. Refund Process
Approved refunds will be processed within 5–7 business days.
The refund will be credited to the original payment method used at checkout.
Processing time may vary depending on your bank or payment provider.
6. Contact Us
For cancellations, returns, or refund queries, please contact:
📧 Email: zerodrama@zohomail.in
📱 WhatsApp: +91 9818830511
