Terms of service
Effective Date: [04-03-2026]
Welcome to Zero Drama (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”).
By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.
1. ELIGIBILITY
By using this website, you confirm that:
You are at least 18 years old, or
You are using the Services under the supervision of a parent or legal guardian.
You agree to provide accurate, current, and complete information when placing orders.
2. ACCOUNT RESPONSIBILITY
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
Zero Drama shall not be liable for any loss arising from unauthorized use of your account.
3. PRODUCTS & REPRESENTATION
We strive to display product descriptions, images, and information as accurately as possible. However:
Product colors may vary due to screen settings.
Packaging may change without prior notice.
All product descriptions are subject to change at our discretion.
We reserve the right to discontinue products or limit quantities at any time.
4. ORDERS & ACCEPTANCE
Placing an order constitutes an offer to purchase.
An order is confirmed only after payment is successfully processed and you receive order confirmation.
We reserve the right to:
Cancel suspected fraudulent orders
Cancel bulk/commercial resale orders
Refuse service at our discretion
All purchases are subject to our Refund & Cancellation Policy.
5. PRICING & PAYMENT
Prices are listed in INR unless stated otherwise.
Prices may change without notice.
Applicable taxes and shipping charges will be shown at checkout.
You agree that all payment information provided is accurate and that you are authorized to use the selected payment method.
6. SHIPPING & DELIVERY
Delivery timelines are estimates only and not guaranteed.
Zero Drama is not responsible for delays caused by courier partners, natural events, or circumstances beyond our control.
Risk of loss passes to you once the product is handed over to the courier partner.
Please refer to our Shipping Policy for detailed information.
7. INTELLECTUAL PROPERTY
All content on this website — including text, images, logos, graphics, product designs, and branding — is the property of Zero Drama and is protected under applicable intellectual property laws.
You may not copy, reproduce, distribute, or use any content without prior written consent.
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or policies of those websites.
Accessing third-party websites is at your own risk.
9. FEEDBACK & REVIEWS
If you submit reviews, comments, or feedback:
You grant us a non-exclusive, royalty-free right to use, display, and publish such content.
You confirm that your content does not violate any third-party rights.
We reserve the right to remove inappropriate or unlawful content.
10. DISCLAIMER OF WARRANTIES
Our Services and products are provided on an “as is” and “as available” basis.
While we aim to ensure high quality and accurate information, we do not guarantee:
Uninterrupted website access
Error-free operation
Results beyond product claims
Nothing in these Terms limits your statutory rights under applicable consumer protection laws.
11. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
Zero Drama shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Services or products.
Our total liability, if any, shall not exceed the amount paid by you for the product in question.
Nothing in this section limits liability where such limitation is not permitted under applicable law.
12. INDEMNIFICATION
You agree to indemnify and hold harmless Zero Drama from any claims arising out of:
Your breach of these Terms
Your misuse of the Services
Your violation of applicable laws
13. PROHIBITED USES
You agree not to:
Use the website for unlawful purposes
Attempt to hack, disrupt, or damage the website
Submit false or misleading information
Engage in fraudulent activity
We reserve the right to terminate access if misuse is detected.
14. PRIVACY
Your use of our Services is also governed by our Privacy Policy.
Because our website is hosted on Shopify, certain data may be processed through Shopify’s infrastructure in accordance with their policies.
15. STATUTORY RIGHTS
Nothing in these Terms excludes or limits any rights available to you under the Consumer Protection Act, 2019 or other applicable Indian laws.
If any provision is deemed unenforceable, the remaining provisions shall remain valid.
16. TERMINATION
We may suspend or terminate your access to the Services if you violate these Terms.
Obligations that by nature survive termination shall continue to apply.
17. GOVERNING LAW & JURISDICTION
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Your City, State, India].
18. CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date.
Continued use of the Services constitutes acceptance of the revised Terms.
19. CONTACT INFORMATION
Business Name: Zenzi Enterprises
Trading Name: Zero Drama
Contact Address: H. No 33B Tyagi Moholla, Chhattarpur, New Delhi, 110074
Customer Support Email: zerodrama@zohomail.in
Phone/ whatsapp Number: 9818830511
Response Time: Within 48 hours
